Packing and shipping – free shipping in UK

  • We offer free shipping on all items in the UK.
  • For shipping outside the UK please email us with details of the item you’re interested in and we will get back to you with a quote.
  • All items are packed securely and fully insured door to door.
  • Once the item arrives, responsibility for insurance reverts to the purchaser.
  • We are not responsible for covering international or local duties and taxes.


  • We hope you are fully satisfied with your item but if for any reason you would like to return it to us, please do so within 14 days from receiving it.
  • A full refund will be returned to you the buyer (minus the return shipping costs) on the condition that the item comes back to us undamaged and in its original condition.
  • If the item is returned, the buyer is responsible for ensuring the item is suitably and safely packed and sent by recorded and tracked postage.
  • Any return packing and shipping costs are to be covered by the buyer, not The Clock Clinic.
  • The buyer is fully responsible for insuring the item until it is returned to The Clock Clinic.